Overview

Our platform offers both digital goods (source code and software files) and physical products (shipped Pan-India). Due to the distinct nature of these items, our policies regarding returns, refunds, and cancellations vary by product type. Please review the relevant section below before making a purchase.

Part 1: Physical Products (Hardware & Components)

Order Cancellations & Modifications

• Modifications or cancellations are only permitted before the item has been shipped.
• After the item has been shipped, no modifications or cancellations are possible.

Returns & Warranty

Due to the nature of electronic components and technical products, we accept limited returns and complaints only under the conditions mentioned below.

Important Time Limit for Complaints (3 Days)

Any complaint related to:

• Missing item(s)
• Incomplete order
• Order not delivered
• Wrong item received
• Damaged product

must be reported within 3 days of delivery.

Complaints raised after 3 days of delivery will not be entertained under any circumstances. Customers are requested to inspect the package immediately upon delivery and raise concerns within the stipulated timeframe.

1. Damaged During Shipment

If you receive a product damaged during transit:

• Notify us within 3 days of delivery
• Share clear images and a description of the damage

Once approved by our support team:

• A replacement or full refund will be issued
• Return shipping cost will be borne by Circuit Diagrams

2. Wrong Item Shipped

If you receive a product different from what you ordered:

• Notify us within 3 days of delivery
• Share clear images and a description

Once approved:

• A replacement or full refund will be issued
• Return shipping cost will be borne by Circuit Diagrams

3. Other Returns (Subject to Approval)

If a return is requested for reasons other than:

• Damage during transit
• Wrong product shipped
• Manufacturing defect

Then:

• Return approval is at the sole discretion of Circuit Diagrams
• Return shipping cost must be borne by the customer (actuals)
• A 10% restocking fee will be deducted from the refundable amount

Refunds (if approved) will processed only after product inspection.

Mandatory Unboxing / Video Proof 

To process any claim related to:

• Missing item(s)
• Damaged product
• Wrong item received
• Manufacturing defect / product not working

An unboxing video or clear video proof is mandatory.

Video Guidelines:

• The video must start before opening the package
• The shipping label must be clearly visible
• The entire unboxing process must be recorded without cuts or edits
• For manufacturing defect claims, the video must clearly demonstrate the issue

Claims raised without an unboxing video or valid video proof will not be entertained, even if raised within the stipulated timeframe.

Limitations of Returns

We do not accept returns in the following cases:

• Damage caused due to improper use, incorrect wiring, over-voltage, reverse polarity, or mishandling
• Product ordered is not suitable for a specific application
• Customer error in product selection

Customers are advised to carefully read the product specifications and datasheet before placing an order.

Return & Refund Claims Will Be Strictly Denied In These Cases

• Altered or Damaged Condition:
  Products that are soldered, modified, physically damaged, or not in original condition.
• Late Claims:
  Claims raised after 3 days from delivery will not be accepted.
• Lack of Proof for Manufacturing Defect:
  Customers must provide clear and valid proof of a manufacturing defect.
  These are technical products, not plug-and-play items. Damage caused due to incorrect usage, burning, or improper handling is not eligible for return or refund.

Warranty Disclaimer

There is no warranty or guarantee on any product unless explicitly mentioned on the product page.

Note on Post-3 Days: After the initial 3-day period, no complaints, replacements, or service requests will be entertained.

Part 2: Digital Products (Source Code & Software)

No Refund Policy All digital products are intangible goods. Once downloaded or accessed, they are considered used. Due to this nature, all digital sales are final. We do not provide refunds, returns, or exchanges after purchase, except in the following limited cases:

• ✔ You received a completely wrong file/product.
• ✔ The file is corrupted, cannot be opened, and we are unable to fix it.
• ✔ The product is not delivered at all after a successful payment. In these cases, you must contact us within 3 days of purchase with valid proof.

Non-Refundable Situations Refunds will NOT be provided for digital goods in the following cases:

• You no longer need the product or changed your mind after purchase.
• You do not have the required technical knowledge to use the code.
• You expected additional features not mentioned in the product description.
• You encounter compatibility issues with your specific hardware/software setup.
• You failed to read the product description properly.

Support & Assistance

Instead of refunds, we are fully committed to helping you succeed with your purchase. If you face any issues, we provide:

• Bug fixes (if applicable to our original code)
• Basic setup guidance
• Clarification on usage

Payment & Chargeback Policy

Unauthorized chargebacks or payment disputes raised without contacting our support team first may result in:

• A permanent account ban.
• Legal action if fraudulent misuse is detected.

Contact Us

For valid issues, technical checkups, or support, please reach out to us at: 📧 [email protected] or [email protected]

Important Note

By purchasing any digital or physical product from our website, you agree to this policy and understand that:

❗ No refunds will be issued once a product is delivered, except for valid technical issues verified by our team according to the timeframes listed above.